Digital

Introducing Our New Digital Banking Platform – COMING OCTOBER 7, 2024

State Bank of Herscher is excited to announce the upcoming launch of a new digital banking platform on October 7, 2024. This update will enhance your experience by providing a seamless transition between online and mobile banking with a consistent, user-friendly interface. You’ll also discover new tools designed to help you monitor and manage your finances more effectively.

As the launch date approaches, we will keep you updated with the latest information and next steps to ensure that your transition to the new platform is as smooth and straightforward as possible.

Our team is here to assist you with any questions you may have about the new platform. We look forward to bringing you an upgraded banking experience soon!

Click here to find the User Guide to assist you through the launch: uploads/userfiles/files/UserGuide.pdf

General Digital Banking Upgrade Questions
Commercial/Business Digital Banking Upgrade Questions

General Digital Banking Upgrade Questions

Question	Answer	What do I need to do on or before October 7th?
Will I need to change my username?	No. You will not need to change your existing username.	Use your existing username (all lowercase) to log in to the new system on October 7th.
Will I need to change my password?	Yes. You will need to establish a new password upon your first login on October 7, 2024.	Follow the prompts to reset your password upon your first login. You may use the same password used in the old system; however, this would be a great opportunity to change your current password. Password Requirements: Must be at least 8 characters long Must contain at least 1 numeric, 1 alpha, and 1 special character Cannot be the same as your username Is case sensitive Cannot contain any sensitive information like account numbers.
What time will the change occur?	Our current online banking system will be in view only mode starting at 4:00 p.m. on Friday, October 4th, 2024. The new system will become available on Monday, October 7, 2024, at 9:00 a.m.	On Monday, October 7th at approximately 9:00 a.m., complete your first login on the web by visiting www.sbhercher.com and entering your current username (all lowercase) and password credentials. Follow the prompts to establish your new password and explore the new system! Once you have completed the initial login process through our website, you can then access online banking through the Online Banking tab on our website or on the mobile app.
When I access State Bank of Herscher's new digital banking service for the first time, does it have to be on the web or can I do it all through mobile?	Your first login on State Bank of Herscher's new digital banking will need to be completed on the web.	On Monday, October 7th 1. Login at sbherscher.com with your current Username (all lowercase) and Password (case sensitive). 2. Follow the prompts to access our new digital banking platform Once you have completed the initial login process through our website, you can then access the mobile app.
Will I need to download a new app?	Yes, a new app will need to be downloaded.	On Monday, October 7th, after deleting the old app, visit your device's app store and search "State Bank of Herscher" and download the new app .
Do I need to reenter all my bill pay payees?	No, your bill pay payees will convert.	Confirm that your bill payment information is accurate.
If I have a recurring bill payment, will I need to reestablish it?	No. Your recurring bill payments will convert.	Confirm that your bill payment information is accurate.
If I have recurring internal account transfers, will I need to reestablish them?	Yes, you will need to reestablish your recurring internal account transfers in the new system.	Make note of your recurring internal transfers.
Will I have to reestablish my external transfer accounts?	Yes, external transfer accounts will need to be reestablished in the new system.	Make note of your current external transfer accounts and any recurring external transfers and set them up in the new system on October 7th.
Will I need to reestablish my debit card alerts?	Yes. Debit card alerts will be disabled on September 30th as we prepare for the new digital banking system.	Make note of your current debit card alert settings prior to September 30th and reestablish them in the new system on October 7th.
Will I need to reestablish any account alerts (balance alerts, transaction alerts).	Yes. Account alerts will not move over to the new digital banking system.	Make note of your current account alert settings prior to October 4th and reestablish them in the new system on October 7th.
Do I need to make any changes to my QuickBooks or Quicken access due to this upgrade?	Yes. You will need to update your information within the QuickBooks and/or Quicken systems.	Review the appropriate guide below prior to October 4th to ensure a seamless transition. QuickBooks Desktop QuickBooks Online Quicken
Do I need to re-enroll for eStatements?	No, you will not need to re-enroll for eStatements.	Nothing!
Will my account nicknames come over?	Yes, your account nicknames will convert.	Verify your nicknames in the new system.
Should I make a copy of all my payment information (bill pay, transfers, ACH) just in case something happens to them?	All precautions are being taken to ensure a seamless transition to our new provider. If you feel more at ease taking this step, please do so.	Make copies of your information prior to October 4th at 4:00 p.m.
How will I know if my device is too outdated for the app?	Please refer to the list of compatible devices provided below: Apple Devices: iOS 13+ Operating System iPhone 6s and above Android Devices: Android OS 10+ Operating System Various Devices There is not a supported iPad app. You may use the iPhone app on your iPad, but know that the optimal user experience will be using the app on your phone.	Update your devices to the latest operating system before October 7th.
Can you give me a list of compatible browsers?	The browsers listed below are compatible with State Bank of Herscher's Digital Banking: Google Chrome 115 & newer MS Edge 115 & newer Mozilla Firefox 115 & newer Apple Safari 14 & newer	Update your devices to the latest operating system before October 7th.

Commercial/Business Digital Banking Upgrade Questions

Question	Answer	What do I need to do on or before October 7th?
Will my ACH Payees automatically be added to the new system?	Yes, ACH payees and batches will be added to the new system.	On October 7th, verify your ACH information in the new system.
What will happen to any already initiated ACH transactions? For example, if I schedule a payment for 10/5 on 9/30 through the old system, will the transaction still be completed?	Yes. Transactions scheduled and approved prior to October 4th at 4:00 p.m. will process as desired.	Schedule transactions with effective dates of October 7th or later well before October 4th at 4:00 p.m.
Will I be able to set up recurring ACH Transactions?	Yes, our new digital banking will allow recurring ACH Transactions.	Set up your new recurring ACH transactions on October 7th.
Will I need to reestablish my wire templates?	No, wire templates will convert to the new system.	On October 7th, verify your wire information in the new system.
Will any transaction history be available after the change (bill pay, wires, ACH)?	Yes, transactional history will be included on the new system.	Review your history on the new system.
Will Cash Management user rights need to be updated on the new system?	No. Cash Management user rights settings will convert to the new system.	Confirm your user permissions are accurate.